Can I collect my advance booking tickets from the automated ticket machine?
Yes, you can collect your tickets on the day of the performance, either from the automatic ticket collection machines or from any till point within the cinema. Please note, you will need your booking reference or the credit/debit card number used to make the booking. Also, all Unlimited cards must be presented at the ticket check point. Any customer who is unable to produce a valid Unlimited card may be refused admission.
Please note, you will not be able to cancel your advance booking once you have collected your tickets from the cinema.
How do I apply for an Unlimited card online?
What do you need to have with you before you start the application process?
What do I pay for when I go through the online application process?
Can someone else pay for my Unlimited card for the online application process?
How do I get a recent passport sized photograph?
How do I upload a photo from my mobile phone?
What do I do if I get stuck half way through the online application process?
How long does it take before I get an Unlimited card to use in the cinema?
Can I start watching films at cinemas before my card arrives?
Who do I contact if my Unlimited card does not arrive?
Can I register for an Unlimited card if I am under 18 years?
What do I do if I change my address before my card arrives?
Which cinemas do I need a West End Unlimited Card to access?
What films can I advance book?
Can I advance book at the box office?
How many movies can I advance book?
Can I change an advance booking that I have already made?
Who can cancel an advance booking that has been made?
Are there any additional charges for 3D, IMAX, Superscreen, D-Box and 4DX performances?
